Terms & Conditions
Customer Service Policy
Cush & Co is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard dispatch timeframes are between 1-2 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund. Please understand that unfortunately from time to time there will be hiccups; our aim is to assist our customers in overcoming them as quickly as possible so that you can keep smiling!
Returns and Exchanges Policy
At Cush & Co we’re so confident that you’ll love our products that we offer a no questions asked returns policy for 30 days from the date that you receive your order. We do our best to ensure that our items are described accurately and thoroughly so that there is no confusion at the time of buying, but we understand that sometimes you’d prefer to see things with your own eyes.
If you would like to return your item(s) for a refund or an exchange please contact us at firstname.lastname@example.org before you put anything in the post – we are happy to help out but are unable to accept any returns unless we have been notified in advance. If you would like to return an item (or items) that is not faulty then we ask that you cover the shipping costs, however in the rare occasions when a product may be faulty we are happy to cover the cost ourselves. We think that’s a pretty fair deal.
And finally, as is standard across most webstores, please ensure that when you return any item(s) they are in the same condition as when you received them. We will not accept returns if they have been damaged or show clear signs of use.
All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of January 1, 2013.
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the web server) needs to know the network address of your computer so that it can send the requested web pages to your internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.